GENERAL
Q: Where are you located?
Canada
Q: Do you have a retail store?
No.
Q: Where can I request a return or exchange?
You can request a return or exchange through our contact page.
Q: What currency does your store use?
USD
SHIPPING
Q: Do you ship to my country?
We ship to well over 200 countries.
Q: Is it possible to get free shipping?
Yes. We provide free shipping on all orders worldwide.
Q: When will my order ship?
Orders are shipped within the next 24 hours after receiving payment. Initial handling and processing takes 3–5 days.
Q: How long before I receive my order?
Standard shipping takes 7–14 days. Expedited shipping takes 7–10 days.
Q: Who is your shipping provider?
Our shipping providers are DHL, USPS, and Hermes, depending on your location.
Q: Are there any fees if I'm outside of the US?
Standard shipping is free worldwide. No additional fees apply.
ORDERING & ORDER STATUS
Q: Is there order and shipping confirmation?
Yes. You will receive a confirmation once your order is made. A shipping confirmation email or SMS with the tracking number will be sent to you.
Q: Why is my tracking link not showing me anything?
If your tracking number doesn't work or has errors, it could be that your shipment hasn't been picked up by the courier or the courier has not scanned it as received. Please allow up to 24 hours for your tracking number to be logged by the shipping courier.
Q: My package is missing. What should I do?
You can try to track your package if you have a tracking number. Or you can contact us directly from our contact page.
Q: Where can I enter my discount code?
You will enter it at checkout.
Q: Can I use multiple discount codes when placing my order?
No. You can only use one discount code per order.
Q: Do you offer gift cards?
Yes. Occasionally during special occasions, e.g., Mother's Day, Christmas.
Q: Can I change or cancel my order once I submit it?
Yes. You can cancel an order within 12 hours of it being placed.
